Laura Ashley Reviews

We are so very happy with our new furniture. Thank you. It’s made our home and as always the quality of the product is better than we’ve seen anywhere else. Many thanks. H

Appalling service even though I know they’re in administration. Was willing to be patient but ...Ordered a lampshade in June. Waited a few weeks and heard nothing. Then my husband took delivery of a pair of curtains destined for another customer in Edinburgh (I live in London). No lampshade. Thankfully the customer in Edinburgh had received my lampshade and had the idea of contacting me via Facebook as my name was on the order slip. We didn’t want to simply exchange as though the lampshade is light the curtains are really heavy and I didn’t want to pay the postage as I was not confident I’d get my money back for it.After several holding replies from Laura Ashley I have just been told they won’t do anything about it as they aren’t processing refunds or exchanges!So we’ll have to exchange the items at our own expense. Had the other customer not contacted me neither of us would have ever received the goods we ordered. I’m sorry for the people who have lost their jobs, but it’s also not fair to cheat customers of their orders. I wouldn’t recommend anyone buy anything from them certainly via the website.

Two weeks ago Laura Ashley's online shop went wrong and made me pay for two orders instead of one via PayPal. Despite over ten emails to the company (and responses!), they have refused to refund the second order, and have even Photoshopped a fake screenshot of a supposed PayPal refund transaction and sent it to me. I've had to take this issue of fraud to the police. I'll update here when I have more news.

I received my order yesterday and 2 buttons were missing and the stitching has come undone, it's obviously been a return which has been sent out to me, it is not able to be worn as it's so badly damaged, there's no way to return the item, no response from any emails and I am at a loss what to do.I've paid a lot of money for something I cannot wear, I feel cheated and out of pocket

Bought wallpaper at Basildon store on 21/7/2020 as there are great bargains to be had from a great brand. They are offering 70% off final price on the ticket price, very simple. I was purchasing several wallpaper which had been marked down from £3 to £1.5. At the till - the price on the till did not reflect the final markdown on the item. It was coming up as still £3. Note: if Item is markdown from £3 to £1.50 (unbelievable price for sure), the final price with discount should be 45p per roll.Here was the issue: the two female staff members became very affronted when this was highlighted to them, that the till price was not correct with the final discount shown. They stated that as the price is reflected on the till and as the price is already very cheap they WOULD NOT SELL THE ITEM FOR CHEAPER THAN THAT. After attempting to show the error, one sales assistant then proceeded to ask ‘Do you want to pay 45p? to which I replied ‘yes’. At this point, they took the stance that they will NOT sell the items for lower than the price being shown on the till. I tried to inform them that this had also occurred at one of their other stores where the final price was not reflected and staff dealt with it, but to no avail. The staff member stating the other stores have different prices.On stating they should proceed with sale that I can return and query this, the sale assistants then took it that I would want to return items and were now not going to sell the items. The staff member kept repeating to the acting manager at time the store was closing, that she does not have to sell the items, that I would bring the items back. This was repeated at a minimum of 5 times and at each point I would to say they should proceed with the sale.The sale proceeded eventually at the previous sale price but the staff member who kept repeating that items do not have to be sold to me, then proceeded to tell the acting manager that she will put ‘Non-refundable’ on the receipt, which she did.The items was a give away, no doubt about it. The money paid for the items of no consequence really. However, the behaviour of the two store workers was something else; very unprofessional, bullying and aggravating.Laura Ashley sort out your till issues PLEASE and in so doing you don’t get / avoid appalling customer service displayed in this incident by your employees.

I have visited 4 stores in the South of England in the past week, Chippenham, Winchester, Salisbury and Southampton. All members of staff greeted me with exemplary courtesy, professionalism and dignity in spite of the imminent termination of their employment. I was visiting these stores seeking to replace the ‘missing fabric’ for curtains I had ordered in January 2020, which never arrived and were also meant to match a poorly made Roman blind which I did receive in May. Approximately £750 worth of goods were ordered and never came to fruition.However, my faith has been renewed by caring, competent staff such as Philip and Anita in Southampton. Philip in particular, used his excellent knowledge and understanding of fabrics and soft furnishings to help a very frustrated customer purchase many quality items. I left happy but deeply saddened at the demise of Laura Ashley.

As an update to my original post regarding the non-delivery of my Laura Ashley furniture, the comments regarding Laura Ashley still stand but I was contacted direct by the supplier of the furniture I purchased. They have been left seriously out of pocket by Laura Ashley but they can supply the furniture Laura Ashley was selling. They deserve the business and our help. So if you have been left without your furniture but would still like to buy it, here are the company details. They can't help if you were left out of pocket by LA as they are not responsible for the debt but they can supply the furniture you wanted.Qualita Ltd.557-561 Battersea Park RoadLondon SW11 3BLTel: 0207 738 2424qualita.co.ukThis only applies to the wooden furniture, dining tables, sideboards, coffee tables etc. If you purchased sofas as I did, that company also went bust.I have contacted a very helpful company who make lovely sofas to order. Their details are:Long Eaton Sofas0115 9461005longeatonsofas.comHope this helps anyone left disappointed and disgusted by Laura Ashley.

Delivery has not arrived. Was advised in store to order on the website, and not to worry that it would be dispatched - despite firm going into administration. Items have not arrived 12 days later. Trading standards need to get involved. The website is still taking orders. At the very least they need to update the delivery information if they genuinely just need more time to fulfil or a phone number that works!

Taken my money but no goods have arrived. I placed an order a week ago, apart from order confirmation, not heard anything. Went to chase this morning, and you can't get through on the phone. Just seen all these reviews and now worried i'm not going to receive my goods. They should not be allowed to trade on line if they can't fulfil the orders. Disgusting. Trying to find an email address to contact but will definately be looking for my money back.

Further update - Laura Ashley orders have been delivered to me today, nearly three weeks after ordering; very happy my orders have now been delivered...Update on previous review - I have received two emails from Laura Ashley today to say my order has been dispatched; so keeping everything crossed....Wish I hadn't ordered online - I ordered several chandeliers and a table lamp at the end of June '20. Still not delivered. Tried ringing, tried emailing; no response. Enquired in store if online orders are being fulfilled and was advised they were and I was presented with a paper saying Laura Ashley Ltd in Administration; I was directed to email if I have concerns. Such a shame that longstanding customers are not even being responded to; very poor service...

I would give 0 stars if I could!I ordered some bedding - they took my money, and now don't have my goods and won't be giving me a refund! No mention of administration on page before ordering. How can they let people order online if they won't fulfil the order. I am absolutely fuming!! I saved for weeks for this. They've basically stolen my money.

We were treated horribly in their Canterbury store.The manager was very passive agressive, nasty and accusatory and kept yelling at us.Put items back and won't be back. It's no surprise people won't shop there and they went bust.